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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Refunds & Returns

Below are some common questions about shipping, returns, and exchanges

Refund policy (bevure.com)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@bevure.com. Please note that returns will need to be sent to the following address: [CONTACT SUPPORT FOR RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@bevure.com.

Return of damaged goods

(Request us directly per e-mail for the address)

If you received damaged products, please contact us directly by e-mail: contact@bevure.com

Can I change the delivery address?

Once an order has been placed, we are unable to make any changes. This includes amending the delivery address, shipping method, or removing items from the order.

If you do need to change your address, you can do it by notifying the courier who will contact you on the day of the delivery to coordinate the address and time of arrival.

Products & Ingredients

Below are some of are common questions about products & ingredients

What makes our formulas stand out?

The very heart of BEVURE products: the active ingredients: is flowers and herbs from the Baltic meadows and forests.

The natural environment in the Baltic region is unique because the northern summers are much shorter, leaving flowers with a much shorter time to attract bees for pollination. Plants are compelled to concentrate their blossoming vigour in this short blossoming time. As a result, at the time of harvest they are rich with the active ingredients required to survive in bitter climates.

We believe that all skincare and makeup on the planet should be done right – effective yet friendly to the skin and our environment.

BEVURE marries nature with science to create game-changing products that harness powerful plants actives to deliver real results.

Nourishing both the skin and senses, most products are Natural and Organic Certified according to the international COSMOS standard by ECOCERT Greenlife.

What percentage of natural and organic ingredients are within the product formula?

This varies formula to formula – please see the product description for most accurate answer.

But in general, in a natural certified formula, at least 95% of total ingredients are natural.

Whereas in an organic certified formula, at least 95% of total ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic, too.

Are bevure.com products vegan?

bevure.com embraces the beauty of nature and the importance of sustainable choices.

That's why we offer an extensive array of vegan-friendly products, certified by ECOCERT, ensuring they meet the stringent standards for organic and natural ingredients without any animal-derived components.

What is Ascorbyl Palmitate (Vitamin C) in the products?

Ascorbyl Palmitate is a stable, oil-soluble form of vitamin C.

Formulated by combining ascorbic acid with palmitic acid, it is used in our products due to its antioxidant abilities.

Do the products contain Palm Oil and/or Palm Oil derivatives?

Do the products contain Palm Oil and/or Palm Oil derivatives?

We do not add palm oil to our formulas as a separate ingredient, however, palm oil derivatives may be part of another ingredient and are present in most products (for example, palmitic acid), although in a very low concentration.

All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, which means that plantations are cultivated using sustainable methods.

What allergens do the products contain?

The most common allergens found in the products are Limonene, Linalool, Citral, Citronellol, Geraniol, Eugenol.

The ingredients of each product are clearly listed on the product page, please check against the list to identify potential allergens.

Are the products free from Parabens/Microplastics/Silicones/Mineral Oil and its derivatives?

You can be sure that all products are free from parabens, mineral oils, silicons, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colorants and other questionable ingredients.

Do the products contain alcohol?

Not all alcohols are created equal, and not all are bad for the skin – each ingredient in bevure.com formulas has been carefully evaluated to ensure it is safe to use.

Please check the INCI ingredient list for each product to find out it contains alcohol and/or alcohol derivatives.
However, the majority of products has some traces of alcohol since most plant extracts (except in oil products) are made using alcohol-based extraction methods.

So even though there might be no alcohol and/or alcohol derivates listed in INCI, we can’t claim the products are actually alcohol-free.

Are the products free from Sulfates?

The only sulfate that we use in our products is sodium coco sulfate (SCS), which is approved by the third-party certification organisation COSMOS.

SCS does not penetrate the epidermis and is far less irritating than the often-used sodium lauryl sulfate (SLS).

Are the product fragrances natural?

Yes – we do not use synthetic fragrances.

All our fragrance compositions are 100% vegan, carefully curated using natural aromatic substances, with no phthalates or other synthetic preservatives involved.

Safety & Storage

Below are some common questions about safety & storage

How to Store Your Organic Cosmetics

Introduction

Proper storage is crucial for maintaining the quality and effectiveness of your organic cosmetics. Whether you're a business owner or a consumer, understanding the best ways to store your products can help you get the most out of them. In this article, we'll discuss the recommended storage conditions for organic cosmetics to ensure they remain safe, effective, and long-lasting.

The Importance of Proper Storage

Organic cosmetics often contain natural ingredients that are sensitive to environmental factors like temperature, humidity, and light. Incorrect storage conditions can lead to:

  • Reduced efficacy of the product
  • Altered texture and consistency
  • Faster expiration
  • Growth of bacteria or mold

Recommended Storage Conditions

Temperature

It's advisable to store your organic cosmetics in a dry, cool place with a temperature ranging between 10-20 degrees Celsius (50-68 degrees Fahrenheit). Extreme temperatures can affect the stability and efficacy of the product.

Humidity

High humidity levels can introduce moisture into your products, which can lead to bacterial growth or spoilage. Always keep your cosmetics in a dry environment to prevent these issues.

Sunlight

Direct exposure to sunlight can speed up the aging process of your products, causing them to expire quicker. The UV rays can break down the active ingredients, making them less effective.

Tips for Proper Storage

  1. Use Original Packaging: Always keep the products in their original packaging, which is designed to protect them from environmental factors.
  2. Tightly Seal Containers: Make sure to close the lids tightly after use to prevent exposure to air and moisture.
  3. Avoid Bathroom Storage: The bathroom is generally humid and can be warm at times, making it an unsuitable storage place for organic cosmetics.
  4. Use Clean Hands or Spatulas: Always use clean hands or a clean spatula to take out the product to prevent contamination.
  5. Check Expiry Dates: Always be aware of the product's expiry date and discontinue use after this period.
  6. Refrigeration: Some products may benefit from being stored in the fridge, especially in hot climates. However, always read the manufacturer's guidelines before doing so.

Conclusion

Proper storage is essential for maintaining the quality and longevity of your organic cosmetics. By following these guidelines, you can ensure that your products remain safe and effective for as long as possible. Remember, when in doubt, always refer to the manufacturer's instructions for the best storage practices.

What is the shelf life of the products?

This varies from formula to formula – generally, most of the products have a 2-year shelf life from production. The products that you receive will have no less than 6 months validity period, but on average they will have 12-24 months of validity period.

After opening, the products have 3-24 validity period. But rest assured, there’s also an expiration date listed on the packaging.

How are products tested?

The products go through several testing phases and processes.

  1. The formulation process begins after checking the guidelines from ingredient suppliers about recommended usage and concentration for each ingredient. Sometimes, we even test several hundreds of samples to decide on the best formula.
  2. We believe that beauty should be cruelty free, which is why we don't test (and never will) on animals. Instead, each product is tested by volunteers who share their skin’s reaction after testing and provide their subjective evaluation – both are taken into account when refining the formula.
  3. After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send the items to external labs to make sure that the chosen preservatives work well throughout the validity period.
  4. We also check physical and chemical properties for each batch we manufacture to ensure that the product from production is consistent with the approved version from the laboratory.
Are bevure.com products safe to use during pregnancy?

All bevure.com products are formulated with clean ingredients and checked for safety, but they have not been specifically tested on pregnant or breast-feeding women.

For those pregnant or breastfeeding we recommend checking the ingredients list of any product with a doctor to address any concerns.

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